can't install msft own MSI package; marked as 'unsafe'

[seth]

been having problems on my new 2 node cluster servers (2003), errors 1517
and 1524 about not being able to unload registry because of an application
using it. in article 837115 their fix is the user profile cleanup service.
i've used it previously and worked fine. but now can't use it on the new
servers.

when i try to install it, it says "the advertised application will not be
installed because it might be unsafe. contact the administrator to change
the user interface option of the package to basic."

running it as domain administrator.
why does this happen? does terminal services have anything to do with it?

[Mike Rosado [MSFT]]

Hi Seth,

I'm by no means an expert in this subject matter of MSI packages, but I'll
try to assist you to the best of my ability. This can occur on any server,
it's not specific to Cluster servers. This problem can happen when the
application is not completely uninstalled from the system. Try to do the
following to check:

If the application is a Windows Service -
1. Go to START, RUN and type (without the quotes): "Services.MSC" and click
OK.

2. If the service exists in the list, you will need to use INSTALLUTIL.EXE
to
remove it. To use INSTALLUTIL, do the following:

* Go to START, RUN and open a command prompt by typing CMD. Navigate to
the
C:\Windows(or WINNT)\Microsoft.NET\Framework\(version number)\

* InstallUtil should be in this directory. Then type the following
(without
the quotes): INSTALLUTIL /U "Path to the .exe for the service"

* After the service is removed, you should be able to move forward with
the
installation.

If the application is a component in the Global Assembly Cache, do the
following:

1. Navigate to the C:\Windows(or WINNT)\Assembly and check to see if the
component
is listed in the GAC folder.

2. If it is, you will need to use GACUTIL.EXE /U to uninstall the component
from
the GAC. Use GACUTIL the same way you would use INSTALLUTIL (above) except
set the
pathing information to the location of the .DLL or component used for the
GAC.

If the application is a Windows or Web application -

1. Go to START, RUN and type the following: MSIEXEC /X "path to the .MSI
file you
want to uninstall" and click OK.

2. After the application is uninstalled, try installing your MSI file again.
If you
get the same error, then some portion of the application still exists on the
machine. You will want to use MSIZAP to remove the product, or you can
search for
the PRODUCTID of the msi package in the registry and remove the associated
registry
keys. The Product ID looks like {xxxxx-xxxxx-xxx-xxxxx-xxxxx}
--
Hope this helps,
Mike Rosado
Windows 2000 MCSE + MCDBA
Microsoft Enterprise Platform Support
Windows NT/2000/2003 Cluster Technologies

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
<http://www.microsoft.com/info/cpyright.htm>

-----Original Message-----

Post by seth
been having problems on my new 2 node cluster servers (2003), errors 1517
and 1524 about not being able to unload registry because of an application
using it. in article 837115 their fix is the user profile cleanup service.
i've used it previously and worked fine. but now can't use it on the new
servers.
when i try to install it, it says "the advertised application will not be
installed because it might be unsafe. contact the administrator to change
the user interface option of the package to basic."
running it as domain administrator.
why does this happen? does terminal services have anything to do with it?

[seth]

1) It is a windows service, but does not exist on this system
2) application does not show in global assembly cache.
3) the product id is 9DC557FB581EA894AABF9E8F74A01BCC and appears nowhere in
the registry; attempt to uninstall using msiexec /x yielded "this action is
only valid for products that are currently installed"

Post by Mike Rosado [MSFT]
Hi Seth,
I'm by no means an expert in this subject matter of MSI packages, but I'll
try to assist you to the best of my ability. This can occur on any server,
it's not specific to Cluster servers. This problem can happen when the
application is not completely uninstalled from the system. Try to do the
If the application is a Windows Service -
1. Go to START, RUN and type (without the quotes): "Services.MSC" and click
OK.
2. If the service exists in the list, you will need to use INSTALLUTIL.EXE
to
* Go to START, RUN and open a command prompt by typing CMD. Navigate to
the
C:\Windows(or WINNT)\Microsoft.NET\Framework\(version number)\
* InstallUtil should be in this directory. Then type the following
(without
the quotes): INSTALLUTIL /U "Path to the .exe for the service"
* After the service is removed, you should be able to move forward with
the
installation.
If the application is a component in the Global Assembly Cache, do the
1. Navigate to the C:\Windows(or WINNT)\Assembly and check to see if the
component
is listed in the GAC folder.
2. If it is, you will need to use GACUTIL.EXE /U to uninstall the component
from
the GAC. Use GACUTIL the same way you would use INSTALLUTIL (above) except
set the
pathing information to the location of the .DLL or component used for the
GAC.
If the application is a Windows or Web application -
1. Go to START, RUN and type the following: MSIEXEC /X "path to the .MSI
file you
want to uninstall" and click OK.
2. After the application is uninstalled, try installing your MSI file again.
If you
get the same error, then some portion of the application still exists on the
machine. You will want to use MSIZAP to remove the product, or you can
search for
the PRODUCTID of the msi package in the registry and remove the associated
registry
keys. The Product ID looks like {xxxxx-xxxxx-xxx-xxxxx-xxxxx}
--
Hope this helps,
Mike Rosado
Windows 2000 MCSE + MCDBA
Microsoft Enterprise Platform Support
Windows NT/2000/2003 Cluster Technologies
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
<http://www.microsoft.com/info/cpyright.htm>
-----Original Message-----

Post by seth
been having problems on my new 2 node cluster servers (2003), errors 1517
and 1524 about not being able to unload registry because of an application
using it. in article 837115 their fix is the user profile cleanup service.
i've used it previously and worked fine. but now can't use it on the new
servers.
when i try to install it, it says "the advertised application will not be
installed because it might be unsafe. contact the administrator to change
the user interface option of the package to basic."
running it as domain administrator.
why does this happen? does terminal services have anything to do with it?

[Vera Noest [MVP]]

From the readme.txt file that comes with the package:

<quote>
INSTALLATION PROBLEMS
=====================
If you get an error using the MSI installation package and the
package is on a network share attempt the installation from a local
drive. Another alternative is to use the manual installation
instructions.

INSTALLATION
============
To manually install it (you need a copy of uphclean.exe):

- Create a directory under Program Files for the service
(e.g. c:\program files\uphclean)
- Copy the program (uphclean.exe) to the directory
(e.g. c:\program files\uphclean\uphclean.exe)
- Open a command prompt on the computer
- Change directory where you copied the program
(e.g cd \program files\uphclean)
- Run the program with the -install switch to install the service
and start it
(e.g. uphclean -install)

The service is set to automatically start when the computer boots
so you will not need to start it manually.
</quote>

Make sure to downloaded the latest version of the UPHclean
utitlity, there's a problem with versions before 1.5:

885958 - Your Windows Server 2003-based terminal server that uses
the UPHClean utility to unload user profiles when users log off may
suddenly stop responding
http://support.microsoft.com/?kbid=885958


--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by seth
been having problems on my new 2 node cluster servers (2003),
errors 1517 and 1524 about not being able to unload registry
because of an application using it. in article 837115 their fix
is the user profile cleanup service. i've used it previously and
worked fine. but now can't use it on the new servers.
when i try to install it, it says "the advertised application
will not be installed because it might be unsafe. contact the
administrator to change the user interface option of the package
to basic."
running it as domain administrator.
why does this happen? does terminal services have anything to
do with it?

[seth]

got nervous at first when i saw that article. it can crash with 1.5.0.11
but i have 1.5.5

i found the problem. the domain administrator has roaming profile.
apparently, unlike most software, this msi puts the config/uninstall info
within the user profile, not with the system. the uninstall is found in
HKCU\software\microsoft\windows\current version\uninstall instead of HKLM.
i tried it as local administrator and installed fine.

Post by Vera Noest [MVP]
<quote>
INSTALLATION PROBLEMS
=====================
If you get an error using the MSI installation package and the
package is on a network share attempt the installation from a local
drive. Another alternative is to use the manual installation
instructions.
INSTALLATION
============
- Create a directory under Program Files for the service
(e.g. c:\program files\uphclean)
- Copy the program (uphclean.exe) to the directory
(e.g. c:\program files\uphclean\uphclean.exe)
- Open a command prompt on the computer
- Change directory where you copied the program
(e.g cd \program files\uphclean)
- Run the program with the -install switch to install the service
and start it
(e.g. uphclean -install)
The service is set to automatically start when the computer boots
so you will not need to start it manually.
</quote>
Make sure to downloaded the latest version of the UPHclean
885958 - Your Windows Server 2003-based terminal server that uses
the UPHClean utility to unload user profiles when users log off may
suddenly stop responding
http://support.microsoft.com/?kbid=885958
--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by seth
been having problems on my new 2 node cluster servers (2003),
errors 1517 and 1524 about not being able to unload registry
because of an application using it. in article 837115 their fix
is the user profile cleanup service. i've used it previously and
worked fine. but now can't use it on the new servers.
when i try to install it, it says "the advertised application
will not be installed because it might be unsafe. contact the
administrator to change the user interface option of the package
to basic."
running it as domain administrator.
why does this happen? does terminal services have anything to do with it?